frequently asked questions

We use our proprietary software to proactively monitor various sources. Through FedProtect, you will also have the power to create thresholds for your bank accounts, allowing you to receive alerts for suspicious financial transactions outside of your set limits. We monitor your credit reports and credit-related accounts to ensure no one is using your name fraudulently, and we monitor the dark web to check for compromised credentials and unauthorized account access. While we can’t prevent fraud, we can and do alert you at its very first sign, then resolve the fraud and restore your identity.

We know that tracking your own identity is cumbersome and fraught with unknowns, so we’re here to take the burden off your shoulders so you can live your life.

Our predictive technology detects when an identity is at elevated risk for theft and allows us to help you take necessary precautions, including placing fraud alerts, credit freezes, and pulling credit reports. Our proprietary technology goes beyond credit monitoring, allowing us to catch fraud as it happens — not after the damage has been done.

While FedProtect's service includes credit monitoring, monthly scores, and an annual credit report, we know that credit is just one aspect of identity protection. We detect a more expansive range of identity theft beyond the range of credit accounts. FedProtect's identity monitoring looks for misuse not only of credit, but also of high-risk transactions (suspicious non-credit activity) and compromised credentials on the dark web.

Please note that unlike a bank, we do not monitor all transactions at every business, nor do we monitor for every possible transaction type. However, using FedProtect's financial threshold monitoring will give you greater control over your existing bank accounts than your bank’s fraud monitoring alone. If you’d like more details on financial threshold monitoring, please contact our privacy expert team.

Yes. We know that protecting your information is of the utmost importance, so all our employees, consultants, contractors, and vendors adhere to a comprehensive information security policy when interacting with FedProtect and its information. Customer data is stored in a stateof-the-art data center (SSAE 16 SOC1 and SOC2 Type II accredited and with HIPAA-ready infrastructure). That data is only accessible via secure, encrypted connections.

FedProtect never sells your information to third parties.

Every month, we’ll email you updates with your Identity Health level and any active alerts. You will also receive alerts when we detect an issue or suspicious activity. If that activity seems fraudulent or suspicious, please notify our privacy expert team by selecting “Not me” or calling 844-666-4867.

Coverage is effective on your first day of employment. If you want to receive the full suite of monitoring and identity protection services, you must provide additional information to activate your account. Visit www.federalreservebenefits.org, click on the FedProtect tile on the home page and then “Enroll” via the FedProtect site.

Once your plan is effective, log in to your online account to activate all your features. Each additional feature has its own tab and will walk you through instructions to set it up. Setting up these additional features ensures that we can effectively monitor your identity for the first signs of fraud. The best part? Everything on your account is included in your plan, so there are no hidden charges or additional purchases. - To activate these features, visit www.federalreservebenefits.org, click on the FedProtect tile on the home page and then “Sign In “ via the FedProtect site.. If you have trouble logging in, or have questions about these features, please contact a privacy expert at 844-666-4867.

No, activating credit monitoring will not impact your credit score. Viewing your own report and activating monitoring on your FedProtect portal is considered a soft inquiry, which does not impact your score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit.

A hard inquiry can impact your credit score. Once you activate credit monitoring, you will also be able to receive monthly credit scores and an annual credit report.

If you suspect you are a victim of fraud or identity theft, please contact our privacy expert team as soon as possible, either by selecting “Not me” on the alert within your portal or calling 844-666-4867. Your privacy expert will ask you questions and research with you to determine if you are a victim.

Once you are in touch with a privacy expert and have been confirmed as a possible victim, you will be assigned to a Remediation Specialist who will work on your behalf to manage your case and fully restore your identity. Our privacy experts are not outsourced — they work inhouse. Our Remediation Specialists are Certified Identity Theft Risk Management Specialists (CITRMS®). They are experts in identity restoration and are committed to doing the legwork to restore your identity for you.

If your account features are fully up to date and enabled, you will receive an email or text message alert (according to your stated communication preferences) as soon as we detect activity. You will also receive a monthly status email showing your Identity Health status and any outstanding alerts that require your attention. You can also view any outstanding alerts in your online portal.

We strongly recommend you keep your account updated with your most recent contact information and preferred communication method so that we can quickly alert you to any activity. If you have any trouble completing these tasks or have trouble receiving these communications, call us at 844-666-4867.

Yes; we provide you with a monthly VantageScore 3.0 credit score, credit monitoring, and a free annual credit report; however, credit monitoring is only one component of our monitoring services. We believe that protecting your identity not only requires credit monitoring, but further actions like monitoring for compromised credentials, nancial transactions, and dark web activity. This is why FedProtect is able to provide early alerts and comprehensive protection that other providers cannot.

The monthly credit score you see in your dashboard is not your FICO score. The score you see on your Credit Monitoring tab comes directly from TransUnion; our industry calls it your VantageScore 3.0 score, and it ranges from 300 to 850.

Financial sectors commonly use your FICO score to determine credit worthiness. FICO and VantageScore 3.0 scores both have range from 350 to 850, and while they both follow similar rules, a FICO score also accounts for your Equifax and Experian scores.

If you are building your credit, it is important to look at the same credit score type, as not all scores are measured the same. Comparing a FICO score to a VantageScore 3.0 is like comparing rice to pasta; to get a better idea of where your credit score stands, we encourage you to review the monthly changes to the VantageScore 3.0 score we provide in your FedProtect portal.

Before opening a line of credit or taking out a loan, it’s always best to ask what credit score the financial institution will use to determine credit worthiness. Your bank may be pulling a different type of score (one that has a different low and high) than the one FedProtect provides. For example, your bank may have pulled a VANTAGE score if it was assessing your eligibility for a financial product or loan. A VANTAGE score goes up to 990, while the VantageScore 3.0 score FedProtect provides tops out at 850. This is why your credit score may differ from other sources.

We recommend placing a fraud alert if you believe your identity has been compromised or if your Identity Health score shows your identity is at high risk of identity theft. Unlike our competitors, we monitor from many different sources instead of simply placing a fraud alert in the hope it will prevent fraud.

The underground internet, also called the deep web or dark web, is where cybercriminals store and sell Personal Identifiable Information (PII) illegally. Our dark web surveillance scans the dark web for your personal information, and scours an ever-evolving complex of more than 30,000 compromised machines, networks, and web services that FedProtect and other leading cybersecurity firms identify. Our surveillance is specifically designed to find identifying personal information like a Social Security number, medical insurance card, or even an email address and alert you immediately.

FedProtect's identity theft insurance policy covers the financial damages of identity theft, such as costs to file reports or place freezes, legal defense expenses, and lost wages incurred as a result of resolving the fraud. Please contact us for a full copy of the policy and stipulations.

Before we reimburse stolen funds, we will first attempt to remediate the issue through our standard process.

For incidents of funds stolen from an investment account such as 401(k) or HSA, we will reimburse up to $1 million.

The max total that we will reimburse an individual or family in one year is $1 million.

Exclusions include fraudulent withdrawals that happened prior to your FedProtect coverage.

A family plan covers spouses, domestic partners, and dependents 26 years of age or younger who are benefits-eligible.

Only spouses, domestic partners, and dependents 26 years of age or younger are eligible to be added at this time.

As long as you have a Social Security number, we can monitor your identity and alert you whether you’re living abroad or domestically. However, at this time, we cannot monitor foreign bank accounts. We also cannot monitor non-U.S. addresses or addresses in U.S. territories like Guam and Puerto Rico. If you live abroad and have a registered U.S. address that matches the address the credit bureaus have on file, we may be able to monitor you, however any mismatch in personal identifiable information will render us unable to monitor you.

If you leave the Federal Reserve, you can keep your coverage. If you are leaving and would like to keep your coverage, please contact the privacy expert team within 90 days at 844-666-4867 to provide billing information.

Dependents 26 years of age or younger are eligible for enrollment. However, Credit Monitoring is currently not available for children under 18 years old.

If you have any questions after you enroll, please contact our privacy experts, who are available 24/7, at 844-666-4867 or customercare@aip.com.

We currently support the following internet browsers: Firefox 17+, Chrome 25 +, Safari 5.1+, and Internet Explorer 11. We recommend you update your browser if it is older than those we support, as older versions may not have security features as the newest versions.

Yes, an email address is mandatory to receive alerts and manage your account. You can also opt in for text message alerts within your portal.

You can choose to receive alerts via email, email and text, and text only. You can manage your contact preferences by clicking your name in the top right corner, selecting Account Settings, and setting your alert preferences.

Your personal information and account activity should not be accessible to family members connected to your identity protection plan. For privacy and security, family members 18 or over must independently and privately manage their accounts. 

Once your adult family member creates their own account, you’ll each have a separate login, full control of our monitoring features, and access to view your own account activity. For family members under 18, you will manage their protection as the primary account holder. 

We have Spanish-speaking privacy experts and Remediation Specialists.